Shipping and Return

Introduction

At GZ Fashion, we take pride in providing a smooth and reliable shopping experience for all our customers. Every order is carefully packed to ensure product safety and is shipped through trusted courier and logistics partners. Delivery time may vary depending on your location, the type of product ordered, and its availability. Once your order has been dispatched, you will receive an email and SMS notification along with tracking details, so you can easily monitor the status of your shipment.

We aim to process and ship all confirmed orders within 2–4 business days. However, in cases of high demand, holidays, or unforeseen circumstances, slight delays may occur. Rest assured, our team will keep you updated regarding any delay in delivery

Return & Replacement

Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or replacement within 7 days of receiving the order. To qualify for a return:

Proof of purchase (invoice/order ID) must be provided.
It should include all tags, manuals, and accessories (if any).
Proof of purchase (invoice/order ID) must be provided.

Once the returned product is received and inspected by our quality team, a refund or replacement will be processed within 5–7 working days. Refunds will be credited back through the original mode of payment. Please note that shipping charges (if applicable) are non-refundable.

Non-Returnable Products

Certain items are not eligible for return or refund due to their nature. These include: Customized products made on special request Perishable goods Items purchased during clearance or sale (unless defective/damaged)

Damaged or Wrong Product Delivery

In case you receive a defective, damaged, or incorrect product, please contact us immediately within 48 hours of delivery. Our support team will verify the issue and arrange a free replacement or refund as per the case. We may request photographs or video proof to speed up the resolution.

Customer Support

For all queries related to shipping, returns, refunds, or replacements, our dedicated support team is here to assist you.

Contact Us:

Email: supportt@greenzo.in
Phone: +91 8527709333
Address: [EC-35 , 3rd floor Inderpuri-110012]

We are committed to resolving your concerns quickly and ensuring you have a smooth shopping journey with us.