Returns and Refunds Policy
Introduction
At GZ Fashion, we aim to provide you with a satisfying shopping experience. Every product is carefully inspected and packaged before dispatch. However, if for any reason you are not completely satisfied with your purchase, our Returns and Refunds Policy is designed to make the process simple and transparent.
Returns
You may request a return within 7 days of delivery if the product you received is damaged, defective, or not as described. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase. Once your request is approved, our team will arrange for the product to be picked up or guide you through the return procedure.
Refunds
After the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be initiated within 5–7 business days and credited back to your original mode of payment. Please note that shipping charges (if applicable) are non-refundable.
Once the returned product is received and inspected by our quality team, a refund or replacement will be processed within 5–7 working days. Refunds will be credited back through the original mode of payment. Please note that shipping charges (if applicable) are non-refundable.
Replacements
In cases where you receive a damaged or incorrect item, you may request a replacement instead of a refund. Our team will process the replacement at no additional cost, subject to product availability.
Non-Returnable Items
Certain categories of products such as customized goods, perishable items, and clearance sale products are not eligible for return or refund unless they are received in a defective or damaged condition.
Returns and Refunds
All returns, refunds, and replacements are governed by our Return Policy. Customers are advised to review the policy before placing an order. Products eligible for return must meet the specified guidelines.
Intellectual Property
All content on this website, including text, images, graphics, logos, and designs, is the property of GZ Fashion and protected under applicable copyright and trademark laws. Any unauthorized use, reproduction, or distribution is strictly prohibited.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall fall under the jurisdiction of the courts located in [Insert City/State].
Important Notes
At GZ FASHION, your satisfaction is our priority. However, due to the intimate nature of body shapewear, returns and exchanges are not permitted for hygiene and safety reasons.
- Body Shapewear is non-returnable and non-exchangeable once sold.
- Please check our size chart carefully before placing your order to ensure the perfect fit.
- In the rare case of receiving a damaged, defective, or wrong product, you may request a replacement within 48 hours of delivery.
- To qualify for replacement, the product must be unused, unworn, and in its original packaging with tags intact.
For Activewear & Athleisure
Our standard return/exchange policy applies to activewear and athleisure. These items may be eligible for return or exchange within 7 days of delivery, subject to:
- Item being unused and unwashed.
- Tags and packaging intact.
- Not falling under clearance/discounted final sale.
Customer Support
Email: supportt@greenzo.in
Phone: +91 8527709333
Address: [EC-35 , 3rd floor Inderpuri-110012]
We are committed to resolving your concerns quickly and ensuring you have a smooth shopping journey with us.
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- EC-35 , 3rd floor Inderpuri-110012
- info@greenzoindia.com
- +91-8527709333 (Only Whatsapp)
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